I had submitted PAN copy while making direct MF investment with FT in Mar-07.
On submitting an additional purchase request in Aug-07, I was informed that the PAN details are not available and I was asked to submit the PAN copy again - this time it was collected by the ISC after verifying with the original and I was told the PAN will be updated.
After 3 months, the recent account statements still show PAN as missing. On enquiring via e-mail with service@templeton.com, I got a standard response indicating the procedure to resubmit PAN details.
As a customer, I have already done the needful by submitting the PAN details. If the AMC has failed to record it, how is it fair to ask me to keep submitting the details again? I was not provided any receipt of PAN copy - I'm not sure if that is the standard practice others faced.
I'm beginning to wonder if this harassment is targetted towards customers making direct investments only? Any similar experiences others have faced in the recent past???
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